In this agreement, the website name “Afri Travel Net” refers to the trading business managed and operated by Afri Travel Net (PTY) Ltd , as will be stated on your final invoice. These Terms & Conditions, along with our privacy policy and any other relevant information provided prior to confirming your booking, constitute the contract between you, the invoicing company (“we,” “us,” “our”) and our partners fulfilling the services. Please review these terms carefully as they outline the rights and responsibilities of all parties.
In these Terms & Conditions, the terms “you” and “your” encompass the primary individual named on the booking as well as all other individuals on whose behalf the booking is made, or any other person added or transferred to the booking.
1.1. he/she has read these Standard Terms & Conditions, understands them, and agrees to be bound by them.
1.2. he/she consents to our use of personal data in accordance with our Privacy Policy and is authorized, on behalf of all persons named on the booking, to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions, disabilities, and dietary requirements).
1.3. he/she is over 18 years of age and were placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
1.4. he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed in the itinerary.
2.1. Final itineraries will reflect the following where applicable:
2.1.1. Accommodation.
2.1.2. Meals and/or beverages included, where and if applicable.
2.1.3. Travel, which includes road, water, or air transfers.
2.1.4. Laundry (limited).
2.1.5. Activities.
Any items and matters not referred to in your itinerary are not included in the invoiced price. This can include, but is not limited to:
2.2.1. Visa fees.
2.2.2. International and/or regional flights.
2.2.3. Travel insurance.
2.2.4. Items of a personal nature.
2.2.5. Staff gratuities (paid to a staff representative directly in cash only).
2.3. Itineraries may be subject to change at any time due to unforeseen circumstances beyond the control of Afri Travel Net and its partners. This includes travel, accommodation and/or activities. Afri Travel Net and partners endeavor to minimise changes to any booking.
2.4. Afri Travel Net and partners reserve the right to make alterations to or withdraw any service deemed necessary, and to pass onto the guest any additional expenditure or losses caused by delays or events beyond the control of Afri Travel Net and partners. In the event of such unforeseen circumstances, Afri Travel Net reserves the right to adjust the cost of the itinerary as necessary.
2.5. A Commitment Fee of 50% of the total booking value is required in order to confirm your booking. This fee is not refundable as it covers the services in planning, coordinating and managing your booking.
2.6. Afri Travel Net and partners are not responsible for any delays, cancellations, or disruptions on international or domestic flights booked by the Guests or their travel agents prior to the Afri Travel Net itinerary. This includes the inability to satisfy the immigration or customs requirements on arrival. In the event such delays, cancellations or disruptions impact the original scheduling of the Afri Travel Net booking, any additional incurred costs or losses incurred by Afri Travel Net as a result of such delay, cancellation or disruption will be charged to the guest. The Guests are ultimately responsible to ensure connecting travel arrangements prior to starting the safari with Afri Travel Net partner/s have been communicated to Afri Travel Net accurately and timeously in order to avoid unnecessary inconvenience and additional costs.
2.7. Afri Travel Net’s partners provide medical emergency evacuation insurance cover for guests. If evacuation becomes necessary, guests must ensure they have adequate medical and travel insurance to cover in-hospital medical expenses and post-hospitalization costs. The decision to evacuate a guest lies solely with the medical team appointed by our partner’s insurer. Any travel or medical costs requested or organised by the guest but not approved by our partner’s insurer will be the guest’s sole responsibility.
3.1. Quoted itineraries MORE than 60 days before date of travel.
3.1.1. We will endeavour to hold offered/quoted itineraries supplied 60 days or more before date of travel on a Provisional status for a maximum of 14 days, after which Afri Travel Net reserves the right to release the space.
3.1.2. If the quoted itinerary is accepted a Commitment Fee, being 30% of the total itinerary value, must be paid within 14 days of acceptance date by the Client, notwithstanding Section 5 Final Payment.
3.1.3. An Itinerary is not confirmed until a Commitment Fee is paid. It is only upon payment of the Commitment Fee that the itinerary status is changed from provisional to confirmed.
3.1.4. Should the Commitment Fee not be paid to Afri Travel Net within the 14 days the itinerary will expire and be released back into the system.
3.2. Quoted itineraries LESS than 60 days before date of travel
We will endeavour to hold quoted itineraries supplied LESS than 60 days before date of travel on a provisional basis for a maximum of 7 days, after which we will release the space.
3.2.2. Once the quoted itinerary is accepted the Guest must pay 100% of the itinerary value within 7 days of acceptance in order to confirm the itinerary.
3.2.3. An itinerary is not confirmed until 100% of the itinerary value is paid. It is only upon receipt by Afri Travel Net of this payment that the itinerary status is changed from provisional to confirmed.
3.2.4. Should full payment not be made within 7 days the provisional itinerary will expire and be released back into the system.
3.3. No obligation exists between the Guest and Afri Travel Net until such time as receipt by Afri Travel Net of the payment as detailed in 4.1 or 4.2.
3.4. A binding contract will come into existence between the Guest and Afri Travel Net upon:
3.4.1. Payment as required, having been received by Afri Travel Net within the stipulated period;
3.4.2. Acceptance by the Guest of Afri Travel Net’s Standard Terms and Conditions;
The final payment due is stated on the original invoice and must be paid to Afri Travel Net no later than 60 days prior to the date of travel.
4.2. If the booking is made less than 60 days prior to travel, 100% payment is due before the booking will be confirmed.
4.3. No Guest/s may travel unless full payment is reflected on Afri Travel Net’s bank account or statement.
4.4. Should payment not be received within the timeframe set out in 4.1, Afri Travel Net reserves the right to cancel the booking and take such action as may be deemed necessary to recover the full amount owing to Afri Travel Net and or partner/s.
4.5. Any bank charges, payment fees or card fees incurred by the Guest in making any payment to Afri Travel Net are for the Guests account.
4.6. We accept major credit cards such as Visa, Mastercard, and/or American Express. However, for each transaction related to your trip, you are required to provide us with either a signed charge authorization agreement or click authorization. By providing this authorization, you acknowledge that it is a binding agreement, allowing us to charge your card for the specified transactions. As a result, you waive any right to initiate a chargeback, even in the event of cancellation for any reason, including a Force Majeure event as defined in these Terms and Conditions. You also agree to abide by the refund policies and procedures outlined in this agreement. If you initiate a chargeback contrary to the terms outlined in this paragraph, we reserve the right to seek reimbursement for costs and fees associated with defending the dispute, including legal expenses.
The Guest shall;
5.1. Complete the Client Personal Booking Forms including detailing:
5.1.1. Guests’ passport nationalities (required by certain national park authorities).
5.1.2. Each Guest’s weight (where they have booked light aircraft transfer services).
5.1.3. Specific dietary requirements.
5.1.4. Confirmation of travel insurance that has been obtained for all Guests.
5.1.5. Any pre-existing medical conditions which you feel Afri Travel Net and partner/s should be made aware of.
5.1.6. Any other special needs for consideration by Afri Travel Net. Afri Travel Net will inform the Guest if such special needs can be met.
5.2. Agree that it is your responsibility to be familiar with these terms and conditions and any amendments to the Standard Terms & Conditions as communicated by Afri Travel Net and or partner/s.
5.3. Promptly comply with any lawful and reasonable instruction given by Afri Travel Net and their designated representatives.
5.4. Promptly communicate with Afri Travel Net any requests regarding amendments, changes, or cancellations to itineraries in writing by e-mail.
5.5. Ensure you take out full comprehensive medical and travel insurance, for the countries being visited. Afri Travel Net strongly recommends cover which includes pre-existing medical conditions, cancellation charges, medical expenses, and repatriation in the event of accident or illness.
5.6. Ensure you have the necessary documentation to satisfy immigration, customs and port health authorities for all countries being visited. This should include passport (with 3 full sufficient pages and validity), visa, and proof of any required vaccinations.
5.7. Seek medical advice from your personal doctor regarding prophylaxis and vaccination requirements for countries into which travel is planned.
5.8. Comply with the required baggage restrictions when the itinerary includes flight transfers (details supplied on request).
5.9. Acknowledge that your travel may take you into isolated remote areas and in close proximity with wildlife by signing the required waiver and indemnity forms provided by Afri Travel Net.
5.10. Behave in a way that is considerate of other guests and your shared enjoyment of the travel experience.
5.11. Safe keeping of baggage and personal effects shall at all times remain the sole responsibility of the Guest.
5.12. At all times be solely responsible for ensuring that all payments due to Afri Travel Net are received timeously by Afri Travel Net in accordance with the terms and conditions.
Afri Travel Net shall;
6.1. Undertake the responsibility of planning and arranging itineraries, providing quotations, making reservations, and invoicing.
6.2. Promptly supply the Guest with brochures, information and marketing material at Afri Travel Net’s disposal to assist the Guest in making informed decisions.
6.3. Provide information on all accommodation, transfers and activities specified in the itinerary.
6.4. Make every effort to secure guests’ preferences and special requests, noting that these cannot always be secured or guaranteed.
6.5. Have the right to modify travel arrangements, including flights, accommodation, and activities, if unforeseen circumstances arise after the itinerary has been issued and accepted. In such cases, Afri Travel Net will promptly inform the guest/s about the changes to the itinerary. Afri Travel Net and partners will make every effort to minimise any unnecessary inconvenience caused to the guest/s.
6.6. NOT be responsible for any losses/costs incurred by the Guest resulting from inadequate, insufficient, or incomplete medical and travel insurance cover.
6.7. Provide prompt appropriate assistance if, whilst during the itinerary, you find yourself in difficulty for any reason. In particular, Afri Travel Net will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance, which is not as a result of any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.
6.8. Reserve the right, from time to time, to amend these Standard Terms and Conditions and/or any other special terms by notifying you in writing.
6.9. Afri Travel Net shall not be held responsible for any damages caused to Guest clothing in using our third-party supplier limited laundry service in camps.
6.10. Afri Travel Net is acting as facilitator and not as principal in relation to booking with third party suppliers such as accommodation or activities, and your contract is directly with such supplier – whilst we will seek to resolve issues between you and the third party, Afri Travel Net is not responsible for the delivery of their service or any failure of such third-party supplier, including a failure to deliver such service caused by the insolvency of such supplier.
If you wish to change any part of your confirmed itinerary, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Date changes might result in additional costs depending on availability and time of the year. You should be aware that these costs could increase the closer to the departure date and you should contact us as soon as possible. Where Afri Travel Net is unable to assist you and you do not wish to proceed with the original confirmed itinerary, we will treat this as a cancellation by you. A cancellation fee in accordance with section 8 will be applicable.
7.2. Where changes requested by the Guest to the original confirmed itinerary can be accommodated by Afri Travel Net and the revised itinerary value is lower than the original confirmed itinerary value, the difference shall be refunded back to the Guest only if the changes are agreed more than 61 days before travel date per the original confirmed itinerary.
7.3. Changes to third party bookings are subject to the third party’s terms and conditions and might result in additional costs being incurred.
7.4. Important Note:
Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the itinerary.
The cancellation terms below relate strictly to services with Afri Travel Net. Any third-party supplier booked through Afri Travel Net will have their own cancellation terms and conditions, a copy of which will be provided to the Guest on request.
8.2. Cancellation more than 91 days prior to arrival: No Charge. Between 90 & 46 days prior to arrival will result in forfeiture of the 20% Commitment fee paid to confirm the itinerary.
8.3. Cancellation of a booking between 45 & 29 days prior to arrival will incur a 50% Cancellation Fee based on the total value of the itinerary (the 50% cancellation fee includes the 20% Commitment Fee paid on acceptance).
8.4. Cancellation of a booking within 28 days prior to arrival will incur 100% Cancellation Fee based on the total value of the itinerary (the 100% cancellation fee includes the 20% Commitment Fee paid on acceptance).
8.5. Refunds will not be made for any activities or travel included in the confirmed itinerary which are prevented from occurring due to events outside Afri Travel Net’s control or not undertaken at the Guest’s discretion.
9.1. Except where otherwise expressly stated in these Terms & Conditions if either party is prevented or restricted from carrying out all or any of its obligations for any cause beyond the reasonable control of that party (Afri Travel Net or Guest), the affected party shall be relieved of its obligations during the period of that event.
9.2. Afri Travel Net will not be liable to pay the Guest any compensation or refunds if our contractual obligations to you are affected by “Force Majeure”.
9.3. For the purposes of these Terms & Conditions, Force Majeure means any event beyond our, our supplier’s or the Guest/s control, actual or threatened, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination, pandemics or epidemics (excluding Covid-19, see section 9.4), or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, airport or lock closure, natural or nuclear disaster, fire, chemical or biological disaster, changes of schedules or operational decisions of air carriers, unavoidable technical problems with transport and all similar events outside our or the respective supplier(s) control.
9.4. The only Force Majeure exception relates to the current Covid-19 related travel restrictions. This Force-Majeure exception will only apply while Covid-19 travel restrictions exist.
10.1. We are not adequately equipped to deal with Guests requiring special needs, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate.
10.2. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
11.1. We make every effort to ensure that your arrangements run smoothly but if you do have a problem during your trip, please immediately inform the relevant supplier’s most senior person available (i.e., the camp manager) who will endeavour to put things right.
11.2. If your complaint is not adequately resolved, please contact the Afri Travel Net travel specialist/s responsible for your itinerary.
11.3. If the problem cannot be resolved and you remain unsatisfied with the way your complaint has been handled, you must send formal written notice by email detailing your complaint to us within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint and may affect your rights under this contract.
The Parties unconditionally consent to the relevant court(s) within the Applicable Jurisdiction having the authority to preside over any matter(s) / dispute(s) arising from this agreement.
12.2. The terms and conditions of this agreement shall be governed by and shall be construed in accordance with the Laws of the Applicable Jurisdiction.
Definitions for the purposes of this agreement, unless the context requires otherwise shall be as follows:
13.1. “Accommodation” means collectively any accommodation reserved by Afri Travel Net at any of the Afri Travel Net partner camps, hotels or any third-party property.
13.2. “Afri Travel Net” means Life Ventures Travel.
13.3. “Activities” means any recreational pursuit reserved by Afri Travel Net and shall include, without limitation sight-seeing excursions, sporting and adventure activities, community and conservation interaction provided by Afri Travel Net or any third-party service provider.
13.4. “Afri Travel Net (PTY) Ltd” is a company registered in Botswana under company number BW00001288917 whose registered office is at Plot 469, Extension 4, Gaborone, Botswana
13.5. “Applicable Jurisdiction” shall mean the country of domicile in which the relevant Afri Travel Net entity, responsible for the processing, administration, and invoicing of the itinerary, is registered and incorporated.
13.6. “Applicable Laws” means the Laws of the Applicable Jurisdiction.
13.7. “Booking(s)” means the initiation, processing, amendment and/or finalisation of any itinerary and shall include provisional bookings.
13.8. “Day” means a normal calendar day, including Saturday, Sundays, and any public holidays.
13.9. “Guest/s” means the end user of services rendered by either Afri Travel Net or a third party during the itinerary.
13.10. “Laws” means all legislation, statutes, regulations (as amended, replaced, or re-enacted from time to time) which may be applicable in the Applicable Jurisdiction.
13.11. “Parties” means collectively Afri Travel Net and the Guest(s) and “Party” means either of them as the context may require.
13.12. “Reservation” means a reservation made by the Guest on behalf of the Guest and confirmed by Afri Travel Net in writing.
13.13. “Travel” means any transport reserved by Afri Travel Net, including but not limited to road, water and air travel provided by Afri Travel Net or any other 3rd party service provider.
13.14. “You” / “Your” means the Guest/Traveller.
13.15. “Partner/s” means any company that Afri Travel Net has agreements with to offer products and services to fulfil an itinerary.
You can download a copy of our Terms and Conditions for your own records if you so wish;
